Privacy Policy for KhedmaTy

Last Updated: 4/27/2026

1. Introduction

Welcome to KhedmaTy (خدمتي), operated by A. BACHIR ("we", "our", or "us").

This Privacy Policy explains how we collect, use, store, and protect your information when you use our mobile application and website: https://khedmaty.app

By using KhedmaTy, you agree to the collection and use of information in accordance with this policy.

2. Scope of Service

KhedmaTy is a platform that connects customers with independent service providers (e.g., plumbing, cleaning, maintenance services).

We do not provide services directly - providers are solely responsible for the services they offer.

3. Information We Collect

We collect the following types of data:

3.1 Personal Information

  • Full name
  • Email address
  • Phone number
  • Profile information (e.g., skills, profession, experience)

3.2 Location Information

  • City / Wilaya
  • Approximate or real-time location (if enabled)

3.3 Account & Usage Data

  • Login credentials (email/password or social login)
  • App activity (bookings, interactions, usage patterns)

3.4 Communications

  • Messages exchanged between users (chat content)

3.5 Device & Technical Data (future integration)

  • Device type
  • Operating system
  • App version
  • Crash logs and diagnostics

4. How We Use Your Information

We use your data to:

  • Provide and operate the platform
  • Match customers with service providers
  • Enable communication between users
  • Manage bookings and service requests
  • Verify provider accounts manually
  • Improve app performance and user experience
  • Detect fraud, abuse, or illegal activity
  • Send notifications related to your activity

5. Payments & Credits

  • KhedmaTy currently supports offline payments only
  • Providers may purchase credits through offline methods
  • We do not store any payment card or financial data

6. Data Retention

  • Chat messages are stored for up to 3 months, then may be deleted
  • Account data is retained as long as your account is active
  • We may retain certain data longer if required for legal or security purposes

7. Data Sharing

We do not sell your personal data.

We may share your data only in the following cases:

  • With other users (e.g., provider profile visible to customers)
  • With service providers (to fulfill bookings)
  • When required by law or legal authorities
  • To protect our rights, users, or platform safety

8. Third-Party Services (Future Use)

We may use third-party tools such as:

  • Analytics services (e.g., Firebase, Google Analytics)
  • Crash reporting tools
  • Notification services

These providers may process data according to their own privacy policies.

9. Account Security

You are responsible for:

  • Keeping your login credentials secure
  • Not sharing your account access

We take reasonable measures to protect your data but cannot guarantee absolute security.

10. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Request correction or deletion
  • Object to certain processing

To exercise your rights, contact us at: Bachir@khedmaty.app

11. Children’s Privacy

KhedmaTy is not intended for users under the age of 18. We do not knowingly collect data from children.

12. International Use

KhedmaTy is initially operated in Algeria, but may expand internationally. By using the app, you consent to your data being processed in applicable jurisdictions.

13. Changes to This Policy

We may update this Privacy Policy at any time. Updates will be posted in the app or on our website.

14. Contact Us

For any questions or concerns: